Improving the quality of primary care: review of Annals
Monday, October 19th, 2009Annals of Internal Medicinehas a nice study on the ability of ”structural capabilities” to improve primary care. Let me translate: structures are systems implemented in a practice, such as EMRs, paper based reminders, on site language interpreters etc. They are mechanisms a practice puts in place to improve quality and efficiency of care.
So what works?
An EMR is helpful to bring up scores on some HEDIS measures such as: screening for breast cancer, colorectal cancer, and chlamydia, and diabetic eye care and nephropathy monitoring. Even at that, it only improved scores if it was a “frequently used multifunction” EMR–meaning that xray reports, labs, med lists, problem lists and specialist notes were ALL on the EMR. If the EMR was underutilized, or not as functional, it would generate lower HEDIS scores. So, if your practice is getting an EMR, better make sure you get a highly functional one and actually use it!
Systems to remind patients to obtain necessary screening improved HEDIS scores, but paper notes to physicians were not helpful. (Now why is that? The authors speculate that is may represent practices that have barriers to optimal care.) Having an interpreter on sight wasn’t particularly helpful either, nor was a multilingual practitioner.
Having frequent (at least quarterly) meetings where quality of care was discussed led to higher HEDIS scores as well.
So simple steps to improve quality of care at your practice:
- If you are getting an EMR, get a highly functional one that includes multiple functions such as labs, x-rays, medication lists, notes etc, and use it. Best if subspecialists use it as well. (Don’t ask me how you are to accomplish that!)
- Have frequent meetings on how to improve HEDIS measures such as screening for cancer and diabetic monitoring.
- Send reminders to patients to get their screening done.
Right now, that’s all that has been studied and shown to work. What works for your practice?